Realx Ticketing Helpdesk is the #1 Helpdesk Ticketing Software trusted by businesses in India, USA, and globally. Streamline your support operations, track tickets in real-time, and ensure SLA compliance across multiple channels like email, app, WhatsApp, and web. Automate workflows, escalate critical issues, and provide transparent, customer-centric service—all from a cloud-based, scalable platform. With Realx, support teams improve productivity, resolve issues faster, and enhance customer satisfaction (CSAT) worldwide. Ideal for small businesses, enterprises, and international organizations looking to deliver seamless support.
Automatically organize support tickets by type, category, and priority for faster issue resolution.
Auto-Sorting: Tickets are categorized instantly, reducing confusion and delays.
Right Team Allocation: Ensure every ticket reaches the correct department or support team without manual routing.
Faster Resolution: Prioritize and resolve issues quickly with structured categorization workflows.
Multi-Department Support: Perfect for businesses handling multiple departments, products, or services.
Classify support tickets as Low, Medium, High, or Critical to ensure urgent issues are resolved first without delay.
Priority Classification: Automatically categorize tickets into Low, Medium, High, or Critical levels for structured handling.
Urgent Issue Resolution: Guarantee critical customer complaints are addressed promptly before they escalate.
Streamlined Workflows: Prevent minor issues from blocking the system and keep teams focused on important tasks.
Boost Productivity: Empower support teams with clear, priority-based workflows that improve efficiency and SLA compliance.
Automatically assign tickets to the right agents or teams for faster and efficient resolution.
Auto Assignment: Tickets are assigned based on type, priority, or department rules to ensure the right agent handles it first.
Smart Routing: Route tickets dynamically to available agents or specialized teams to optimize workload and resolution time.
Reassignment Flexibility: Easily reassign tickets if an agent is unavailable or overloaded, ensuring no delays.
Performance-Driven Routing: Use agent performance and workload data to assign tickets for maximum efficiency.
Ensure faster resolution of critical issues with automated multi-level escalation, clear timelines, and zero manual follow-ups.
Multiple Escalation Levels: Define different escalation tiers (L1, L2, L3, or higher) for critical tickets to make sure issues reach the right authority at the right time.
Clear Timelines & Paths: Set specific timelines for each escalation stage with defined responsibilities, ensuring no ticket is left unattended.
Automated Escalation: Escalations trigger automatically if SLAs are missed, eliminating delays and ensuring timely responses without human intervention.
No Manual Follow-ups: Get rid of manual reminders—unresolved tickets are auto-forwarded to higher authorities until closure, reducing customer frustration.
Ensure timely responses and resolutions with real-time SLA tracking, alerts, and accountability across teams.
Response & Resolution Time: Monitor response time and resolution time for every support ticket to stay on track.
Real-time Alerts: Get instant notifications before SLA breaches occur to take proactive action.
Team Accountability: Improve responsibility across support teams with transparent SLA monitoring.
Customer Satisfaction: Meet customer expectations with consistent on-time resolutions and reliable service delivery.
Monitor the full ticket lifecycle to ensure faster resolutions and improved customer support.
Complete Lifecycle Monitoring: Track every ticket from creation to closure with real-time visibility.
Delay & Bottleneck Detection: Identify process slowdowns and take corrective actions instantly.
Operational Efficiency: Analyze TAT trends to optimize workflows and resource allocation.
Consistent Support: Ensure faster resolutions and a reliable customer experience every time.
Maintain a full history of every ticket with timestamps and actions to ensure accountability and transparency.
Full Ticket History: Track each ticket from creation to closure, including every update, comment, and status change.
Agent Action Recording: Log every agent interaction and response for complete accountability.
Auditable Trail: Create a transparent, time-stamped trail of all communications and actions for compliance purposes.
Compliance & Trust: Improve customer trust and meet industry or regulatory compliance requirements with clear, documented ticket histories.
Get real-time insights into ticket turnaround times and team performance for smarter support management.
Real-Time Insights: Monitor SLA compliance, response times, and resolution averages instantly.
Visual Analytics: Visualize ticket volumes, delays, and team efficiency using intuitive charts and graphs.
Trend Identification: Detect recurring issues, bottlenecks, and performance gaps for informed decision-making.
Data-Driven Improvement: Optimize support processes and enhance customer satisfaction using actionable analytics.
Keep your support teams and customers informed in real time across multiple communication channels.
Real-Time Updates: Receive instant ticket updates via App, Email, WhatsApp, and Web to stay informed anytime.
Agent & Customer Awareness: Ensure both support agents and customers are always on the same page.
Reduced Miscommunication: Minimize errors and confusion with synchronized notifications across channels.
Preferred Channels Support: Engage customers through their preferred communication method for better experience and trust.
Streamline your support process by automatically assigning, routing, and escalating tickets for faster resolution.
Auto-Assignment: Tickets are automatically assigned to the right agent based on type, category, or priority.
Custom Automation Rules: Set rules to handle repetitive tasks, reducing manual effort and errors.
SLA-Based Escalation: Automatically escalate tickets if SLAs are at risk to ensure timely resolutions.
Time & Error Efficiency: Save time, minimize mistakes, and speed up support with automated workflows.
Enable agents to access all relevant files and images directly within tickets for faster issue resolution.
Attach Files & Images: Add screenshots, invoices, PDFs, and other documents directly to tickets.
Better Context for Agents: Provide all necessary information in one place to help agents resolve issues accurately.
Reduce Back-and-Forth: Minimize repetitive communication by sharing relevant files upfront.
Faster Resolution: Speed up troubleshooting and ensure timely ticket closure with all information attached.
Enhance customer satisfaction by providing transparent, real-time ticket tracking and instant updates.
Real-Time Ticket Tracking: Customers can monitor the status of their tickets anytime, anywhere.
Instant Acknowledgments: Automatic confirmation when a ticket is raised ensures customers feel valued and heard.
Transparent Communication: Keep customers informed at every stage of ticket resolution, reducing uncertainty and follow-ups.
Improved Customer Satisfaction: Enhance CSAT scores and customer loyalty with proactive updates and a seamless support experience.
Monitor team productivity, ticket trends, and SLA compliance to optimize support operations and business decisions.
Ticket Trend Analysis: Analyze ticket volumes, categories, and recurring issues to spot patterns and improve processes.
Agent Performance Reports: Track individual agent productivity and resolution efficiency to identify top performers and training needs.
Identify Improvement Areas: Detect bottlenecks, delays, and service gaps to enhance overall customer support quality.
Data-Driven Decisions: Use analytics and reports to make informed decisions and optimize service delivery.
Unlock the full power of Realx ERP on your mobile device! Scan the QR code to instantly download the Realx ERP app — available for both Android and iOS — your all-in-one mobile solution for managing sales, CRM, and projects anytime, anywhere.
Track, maintain, and manage all your assets effortlessly with Realx ERP's Asset Management Software — from renewals to breakdowns, all in one smart dashboard.
Realx ERP Helpdesk Ticketing Software is a comprehensive, cloud-based solution for managing tickets, tasks, and customer support efficiently. It helps businesses track issues, assign tasks, monitor SLA compliance, and resolve problems faster.
Businesses choose Realx ERP to streamline support operations, improve team collaboration, and deliver faster issue resolution. Its automation, SLA tracking, and multi-channel notifications ensure a high-quality customer support experience.
Realx ERP Helpdesk includes features such as:
Yes. Realx ERP allows managers to assign tickets, track task completion, monitor agent productivity, and generate detailed performance reports to ensure timely resolution and efficient team management.
Yes. Realx ERP is fully cloud-based and accessible on Web, Android, and iOS devices. Teams can manage tickets, approve tasks, and respond to customers anytime, anywhere.
Absolutely. Realx ERP Helpdesk Ticketing Software is scalable and flexible, making it ideal for small businesses, mid-sized companies, and large enterprises seeking efficient task and ticket management.
You can book a free demo with our experts. Realx ERP provides smooth implementation, training, and ongoing support to help your team improve customer support and operational efficiency quickly.
Last modified on 25 September 2025 by Realx Support Team
Most popular ERP and CRM platforms are either too complex, too generic, or too expensive. Realx ERP offers a streamlined, all-in-one solution that's easier to use, faster to deploy, and tailored to real operational needs — without the bloat or hidden costs. Whether you're in real estate, retail, or services, Realx delivers exactly what you need.Compare Now >>
