Keep track of your tasks & communications with our simplified ticketing system.
Realx ERP Ticketing Module allows you to track and follow up on your employee, customers and agents efficiently. Realx ERP helps you resolve issues together and collaborate as a team.
Create a ticket with Project Name, Unit Name, Category & Priority. Search and edit tickets in accordance with access privileges.
A ticket can contain any number of tasks. A ticket can only be closed only when all tasks contained are completed successfully, .
Categorize internal vs external based on source. Prioritize according to urgency of the concerned task.
A ticket can be assigned & reassigned any number of times during its lifetime, based on the progress of the task or the challenges faced.
View the complete history of a ticket, along with notes & attachments, and analyze performance.
Organize all notes & attachments for a task in the most efficient manner.
Allow access to your external agents, vendors & contractors. Allow people outside the team to raise tickets as well.
Assign resources to follow the progress of a task, any number of times during the lifetime of a ticket.
Typically replies within an hour