Realx ERP: The #1 IT Support Ticketing System for Smarter Support in 2025

streamlined project communication

Realx ERP – the #1 IT Support Ticketing System and the best helpdesk ticketing software – helps you manage tasks, track communications, and resolve issues faster than ever. The simplified ticketing system that keeps your team connected, your customers satisfied, and your issues resolved on time.

The Realx ERP Ticketing Module is designed to simplify the entire process of ticket creation, categorization, assignment, and resolution. Whether it's a customer inquiry, employee request, or an agent follow-up, Realx ERP makes it easy to track, manage, and prioritize tickets from a single, centralized dashboard. With advanced features like automated ticket routing, SLA monitoring, escalation matrix, and real-time updates, businesses can ensure no query is overlooked and every issue is resolved within the defined timeframe.

 

Why Companies Trust Realx ERP as the Top IT Support Ticketing System in 2025

From categorization to escalation, manage the complete ticket lifecycle with ease

Ticket Categorization

Organize by type, category, and priority for faster resolution.

Ticket Priority Management

Classify as Low, Medium, High, or Critical to focus on urgent cases.

Escalation Matrix

Define escalation levels, timelines, and paths to avoid SLA breaches.

SLA Tracking & Monitoring

Track response and resolution times with proactive alerts.

Turnaround Time (TAT) Tracking

Monitor every milestone from receipt to closure.

Comprehensive Ticket Log

Maintain full ticket history with timestamps and actions.

TAT Summary Dashboard

Get insights on SLA compliance, response, and resolution averages.

Multi-Channel Notifications

Real-time updates via App, Email, and WhatsApp.

Automated Workflow

Auto-assign tickets and escalate if SLAs are missed.

Images & Attachments Upload

Add screenshots, documents, or files for faster issue resolution.

Performance Insights

Analyze ticket trends, agent productivity, and SLA compliance.

Web & Mobile Ready

Accessible anytime, anywhere, with responsive web and mobile apps.

Scalable & Flexible

Adapts to any business size and support process.

Contractor & Supplier Integrated

Extend ticketing workflows to vendors, contractors, and suppliers for faster resolutions.

key features

Raise a ticket

Create, edit & search tickets

Create a ticket with Project Name, Unit Name, Category & Priority. Search and edit tickets in accordance with access privileges.

Best Task Management Software

Multiple tasks in 1 ticket

A ticket can contain any number of tasks. A ticket can only be closed only when all tasks contained are completed successfully, .

Best Document Management Software

Categorization & prioritization

Categorize internal vs external based on source. Prioritize according to urgency of the concerned task.

Best Project Management Software

Assign/reassign tickets

A ticket can be assigned & reassigned any number of times during its lifetime, based on the progress of the task or the challenges faced.

Best Help Desk Ticketing Software

Track ticket history

View the complete history of a ticket, along with notes & attachments, and analyze performance.

Best File Management Software

File management

Organize all notes & attachments for a task in the most efficient manner.

Best Open Source Task Management Software

External/internal task management

Allow access to your external agents, vendors & contractors. Allow people outside the team to raise tickets as well.

Best Support Ticketing System

Follow/unfollow ticket

Assign resources to follow the progress of a task, any number of times during the lifetime of a ticket.

Frequently Asked Questions (FAQs) – Best IT Support Ticketing System in India 2025

Realx ERP IT Support Ticketing System is the best solution in India 2025 for managing IT-related issues, tickets, and tasks. It helps IT teams track support requests, monitor SLA compliance, automate workflows, and resolve problems faster in a cloud-based environment.

Indian businesses prefer Realx ERP to streamline IT support operations, improve team collaboration, and ensure faster issue resolution. With SLA tracking, escalation matrix, and automated workflows, Realx ERP delivers world-class IT service management tailored for Indian companies.

Key features of Realx ERP IT Support Ticketing System include:

  • IT Ticket Categorization & Priority Management
  • Escalation Matrix & SLA Tracking
  • Turnaround Time (TAT) Monitoring
  • Automated Workflow & Multi-Channel Notifications
  • File & Attachment Uploads
  • Performance Insights & IT Dashboard Reports
  • Cloud-Based Access via Web & Mobile
  • Scalable for Small IT Teams & Large Enterprises
  • Vendor, Contractor, and Supplier Integration

Yes. Realx ERP allows IT managers to assign tickets, track task completion, monitor support agent productivity, and generate detailed reports—ensuring faster resolution and better IT service management.

Yes. Realx ERP IT Support Ticketing System is fully cloud-based and accessible on Web, Android, and iOS devices. IT support teams in India can manage tickets and resolve issues anytime, anywhere.

Absolutely. Realx ERP IT Support Ticketing Software is scalable and flexible, making it ideal for small IT teams, mid-sized organizations, and large enterprises across India.

You can book a free demo with our experts today. Realx ERP ensures smooth implementation, IT team training, and ongoing support, helping Indian businesses improve their IT support and service delivery quickly.

Request For A Free Demo !

From Tickets to Tasks, Realx ERP Keeps Everything on Track

 

Last modified on 06 October 2025 by Realx Support Team

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