streamlined project communication
Realx ERP – the #1 IT Support Ticketing System and the best helpdesk ticketing software – helps you manage tasks, track communications, and resolve issues faster than ever. The simplified ticketing system that keeps your team connected, your customers satisfied, and your issues resolved on time.
The Realx ERP Ticketing Module is designed to simplify the entire process of ticket creation, categorization, assignment, and resolution. Whether it's a customer inquiry, employee request, or an agent follow-up, Realx ERP makes it easy to track, manage, and prioritize tickets from a single, centralized dashboard. With advanced features like automated ticket routing, SLA monitoring, escalation matrix, and real-time updates, businesses can ensure no query is overlooked and every issue is resolved within the defined timeframe.
Organize by type, category, and priority for faster resolution.
Classify as Low, Medium, High, or Critical to focus on urgent cases.
Define escalation levels, timelines, and paths to avoid SLA breaches.
Track response and resolution times with proactive alerts.
Monitor every milestone from receipt to closure.
Maintain full ticket history with timestamps and actions.
Get insights on SLA compliance, response, and resolution averages.
Real-time updates via App, Email, and WhatsApp.
Auto-assign tickets and escalate if SLAs are missed.
Add screenshots, documents, or files for faster issue resolution.
Analyze ticket trends, agent productivity, and SLA compliance.
Accessible anytime, anywhere, with responsive web and mobile apps.
Adapts to any business size and support process.
Extend ticketing workflows to vendors, contractors, and suppliers for faster resolutions.
key features
Create a ticket with Project Name, Unit Name, Category & Priority. Search and edit tickets in accordance with access privileges.
A ticket can contain any number of tasks. A ticket can only be closed only when all tasks contained are completed successfully, .
Categorize internal vs external based on source. Prioritize according to urgency of the concerned task.
A ticket can be assigned & reassigned any number of times during its lifetime, based on the progress of the task or the challenges faced.
View the complete history of a ticket, along with notes & attachments, and analyze performance.
Organize all notes & attachments for a task in the most efficient manner.
Allow access to your external agents, vendors & contractors. Allow people outside the team to raise tickets as well.
Assign resources to follow the progress of a task, any number of times during the lifetime of a ticket.
Realx ERP IT Support Ticketing System is the best solution in India 2025 for managing IT-related issues, tickets, and tasks. It helps IT teams track support requests, monitor SLA compliance, automate workflows, and resolve problems faster in a cloud-based environment.
Indian businesses prefer Realx ERP to streamline IT support operations, improve team collaboration, and ensure faster issue resolution. With SLA tracking, escalation matrix, and automated workflows, Realx ERP delivers world-class IT service management tailored for Indian companies.
Key features of Realx ERP IT Support Ticketing System include:
Yes. Realx ERP allows IT managers to assign tickets, track task completion, monitor support agent productivity, and generate detailed reports—ensuring faster resolution and better IT service management.
Yes. Realx ERP IT Support Ticketing System is fully cloud-based and accessible on Web, Android, and iOS devices. IT support teams in India can manage tickets and resolve issues anytime, anywhere.
Absolutely. Realx ERP IT Support Ticketing Software is scalable and flexible, making it ideal for small IT teams, mid-sized organizations, and large enterprises across India.
You can book a free demo with our experts today. Realx ERP ensures smooth implementation, IT team training, and ongoing support, helping Indian businesses improve their IT support and service delivery quickly.
From Tickets to Tasks, Realx ERP Keeps Everything on Track
Last modified on 27 October 2025 by Realx Support Team
Most popular ERP and CRM platforms are either too complex, too generic, or too expensive. Realx ERP offers a streamlined, all-in-one solution that's easier to use, faster to deploy, and tailored to real operational needs — without the bloat or hidden costs. Whether you're in real estate, retail, or services, Realx delivers exactly what you need.Compare Now >>
