Realx ERP for
Tickting module allows you to track and follow up on your employee, customers and agents efficiently. It helps you to resolve issues together and work together as a team.
Create, Edit and Search Ticket.
Assign and Reassign of Ticket.
Complete History and analyze reason for the delay.
Follow and unfollowing a ticket.
Consolidating related attached files. Follow and unfollowing a ticket.
Allowing access to your external agent. Categorize internal vs external based on source.